Delivery & Return Terms

1. Scope

These terms govern the delivery and return conditions for software licenses, digital services, hardware products and installation/support services purchased through Stayivo.

2. Delivery of Digital Products and Services

• Software licenses and subscription activations are sent to your provided email address within 3 business days after payment confirmation.
• Remote installation and configuration services are performed digitally by appointment.

3. Hardware Delivery

• Hardware orders are shipped via our contracted carrier within 3–7 business days on average, depending on stock availability.
• If the package is damaged on delivery, a report must be made with the courier and the situation reported to us.
• Incorrect or incomplete delivery notifications must be made within 7 days of the delivery date.

4. On-Site Installation

Survey and installation services are performed on a schedule agreed by the parties. Stayivo cannot be held responsible for delays caused by incomplete site preparation.

5. Return Conditions

• Withdrawal requests must be submitted within 14 days of the contract date.
• Returned hardware must be unused, complete with all accessories and packaging, and in resalable condition.
• Activated software licenses, services whose performance has begun and custom-prepared products are excluded from returns.

6. Return Process

• Submit your return request via our contact form together with your order or invoice number.
• For approved withdrawal requests, return shipping is free of charge via our contracted carrier.
• Once the product reaches us and is inspected, the amount is refunded via the original payment method (card refund through PayTR) within 14 days at the latest.

7. Contact

You can use our contact form for delivery and return requests. All requests are answered within 3 business days at the latest.